Riviera

Intro

Riviera provides AI voice agents for the hospitality industry that power guest communication and actions 24/7. The platform is described as an AI-powered guest communication platform for hotels and hospitality. On the site, Riviera highlights features such as Always On availability, Guest Intelligence, Messaging, Smart Transfers, a management Dashboard, and AI Insights. Riviera’s agents are presented as able to answer inbound calls, handle dining orders, and manage reservations, with multilingual support noted.

Key Features

• AI voice agents that handle inbound calls and guest inquiries.
• Support for dining orders and reservation management via agents.
• Multilingual guest interactions to serve non‑native speakers.
• Platform features listed on the site: Always On availability, Guest Intelligence, Messaging, Smart Transfers, Dashboard, and AI Insights.
• Public documentation and pages include a Pricing section, a Privacy Policy, and Terms of Service.

Who this is for

The product is positioned for hospitality businesses (hotels and similar operations) that need an automated solution for guest communication. Riviera Inc. operates the platform and publishes a Privacy Policy (effective January 1, 2025) and a Terms of Service (effective March 1, 2026), which govern use of the service. The available information frames the solution primarily within hospitality guest communication use cases; details such as pricing tiers, exact language coverage, integrations, security certifications, and performance SLAs are not specified in the cited material.