Brainfish

Intro

Brainfish positions itself as an AI support agent platform for B2B customer service. The vendor describes agents that are trained on a customer’s real work and tuned to individual roles and setups so they can “resolve like your best rep.” The site emphasizes omnichannel resolution, identity integrations (SSO, SAML, SCIM), and privacy controls including a stated policy of not training models on customer data. Brainfish also references SOC2 compliance, hosting in US/EU/AU regions, and GDPR-related commitments.

Key Features

• AI agents trained on a customer’s real work and tuned to customer roles and setup.
• Answers grounded in customers’ product knowledge, per the vendor description.
• Omnichannel support: the platform is described as resolving across every channel.
• Identity and access: supports SSO, SAML, and SCIM for identity management.
• Extensible platform: add-ons are offered to extend functionality.
• Privacy and trust notes: vendor states it does not train models on customer data, claims SOC2 compliance, and lists hosting regions (US, EU, AU).

Who this is for

Brainfish is presented for B2B support teams spanning SMB to enterprise, where teams want AI agents that mirror internal support knowledge and role-based behavior. Prospective buyers should note pricing is described as scaling with how teams work (a single platform fee covering the team) and that the pricing page directs customers to contact sales for package details. The vendor’s "no training on your data" stance and the need to engage sales for pricing are practical considerations when evaluating fit.