Shrew

Intro

Shrew provides a direct integration between Slack and Intercom to help teams manage Slack customer channels. The integration is described as syncing customer conversations and tickets between Intercom and Slack. The public site invites interested users to book a demo; it does not publish detailed pricing or plan information.

Key Features

• Direct Intercom <> Slack connection to manage Slack customer channels (as described on the product site).
• Syncs customer conversations and tickets between Intercom and Slack (noted in the Terms of Service).
• Clear account requirements: the Terms of Service indicate account registration is required and that users must provide accurate business information.
• Privacy and data handling are addressed in a Privacy Policy last updated February 17, 2025, which explains how user information is collected and used for the integration service.

Who this is for

This integration is intended for teams or businesses that use both Intercom and Slack to manage customer conversations and channels. Prospective users should expect to register an account (including business details) and to review the privacy policy and terms before use. The service is narrowly scoped to the Slack–Intercom integration; other integrations, pricing tiers, technical setup steps, and detailed security or SLA information are not published on the site and would need to be confirmed during a demo or by contacting the provider.